Privacy Policy

Last Updated: 07 March 2026

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1. Introduction

Welcome to Maven. We respect your privacy and are committed to protecting your personal data. This policy explains how we handle your data when you visit our website or interact with our marketing communications.

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2. Who We Are

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:

• Name/Owner: Maven Expert Consultancy Ltd

• Email: hello@scalewithmaven.co.uk

• Location: United Kingdom

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3. What Data We Collect (and Why)

We collect and process the following data to provide our services and communicate with you:

• Technical Data: Your IP address, browser type, and device information.

  • Why? To maintain website security, prevent fraud, and diagnose technical issues via our hosting platform, Wix.

• Communication Data: If you contact us via email or our "Get in touch" form, we collect your name, email address, phone number, company name, and the content of your message.

  • Why? To reply to your enquiry and schedule discovery calls.

• Marketing Data: Your name and email address used for our mailing list.

  • Why? To send you newsletters, business updates, and promotional content. Our emails may contain tracking pixels to help us understand engagement (such as open rates and clicks).

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Consent: Where you have explicitly opted-in to receive our newsletter.

• Legitimate Interests: For B2B communications where we have a pre-existing professional relationship, or to respond to direct enquiries.

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5. Cookies

We primarily use Strictly Necessary Cookies essential for the website to function, provided by our host, Wix. These include:

• XSRF-TOKEN & hs: Used for security purposes.

• svSession: Used in connection with user login.

• SSR-caching & _wixCIDX: Used for system rendering and monitoring.

Note: While we do not use third-party advertising pixels on our website, our third-party email service provider may use tracking technologies within the emails we send to you.

6. How We Share Your Data

We do not sell your data. We share your data only with the following service providers:

• Hosting Provider: Wix.com stores your data on secure servers behind a firewall.

• Email Marketing Provider: We use a third-party service (e.g., EmailOctopus) to manage our mailing list and deliver emails. They act as a data processor on our behalf.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access: Ask for a copy of the data we hold about you.

• Rectification: Ask us to correct wrong data.

• Deletion: Ask us to delete your data.

• Withdraw Consent: You can "opt-out" of marketing emails at any time by clicking the unsubscribe link in the footer of our emails.

• Complaint: You can complain to the Information Commissioner's Office (ICO) if you have concerns.

8. Contact Us

If you have any questions about this policy, please email us at hello@scalewithmaven.co.uk.